Terms and Conditions of Sale

By using or placing an order from this site you are acknowledging that you have read, and that you understand and accept the terms and conditions set forth in this document entitled, "Terms and Conditions of Sale".

Acceptance of Orders

SilentPC.com (Cool Tech PC, Inc.) reserves the right to refuse or cancel an order at any time, for any reason. Also, any automated or electronic order confirmation, by e-mail or otherwise, does not indicate acceptance of an order.

Payment, Pricing, and Delivery

SilentPC.com (Cool Tech PC, Inc.) accepts Visa, Master Card, American Express, and Discover credit cards in U.S. Dollars. We require full payment in advance for all purchases. All in-stock individual parts orders will generally ship within one business day. Computer systems, will require typically 6-10 business days, since they are built to order. All prices are set at the time of purchase. SilentPC.com (Cool Tech PC, Inc.) does not offer any form of price protection. All prices are in U.S. Dollars (US$). Prices are frequently updated and are subject to change without notice. We are not responsible for typographical errors with regard to price.

Processing Times

Computer systems typically require 6-10 business days to be built, tested, and shipped. While we strive to always ship systems within this window delays can occur throughout the process. Multiple OS configurations and custom Linux installations will usually add 1 to 2 days to the processing time. Beyond that, there are two main things that can delay your system from shipping – failed parts and backordered parts. Shipping your system on time is a high priority to us and if we anticipate a problem, we will inform you when you place your order or during the testing phase if an unforeseen problem arises. Processing times will always start on the next business day after a system is ordered. Customers who purchase rush processing options will be contacted if any delays are expected and their rush processing fee will be refunded.

Computer System Specific Warranty Coverage

The SilentPC.com (Cool Tech PC, Inc.) warranty protects all our custom made to order computer systems against defects in materials or workmanship for the duration of the warranty. Unless otherwise noted, each computer system comes with at least a one-year labor warranty and parts warranty from the date your computer ships. Extended warranty upgrades are available for purchase. All claims for warranty service must be made during the warranty period. Your warranty policy begins on the day we ship your order. After your warranty expires, it is important to note that many of your components will still carry a manufacturer warranty. Once your warranty expires, you must deal directly with the manufacturer to obtain warranty service for a component.

One-Year Limited Warranty

For a period of one year from the date your computer ships, SilentPC.com (Cool Tech PC, Inc.) will replace or repair any computer system we've sold to you that has been proven to be defective in workmanship or materials. New or refurbished, repair parts or replacement products will be provided by once the defective parts are received. This warranty is transferable to a new owner should you resell your computer. See the "Limitation of Liability" section for exceptions to this coverage. You must have your invoice number or order number to obtain technical support. Technical issues are handled via email. We are open M-F, 10am - 5pm PST, and are closed on the weekends and major holidays. Tech support for operating systems is limited to aspects directly related to hardware functionality. Support for other operating system features must be obtained through other channels. Computers that are purchased with NO Operating will only qualify for limited tech support as the purchaser has assumed responsibility to properly install the operating systems and drivers for the computer to function.

Since most problems occur early in the warranty term (e.g, due to shipping damage), for the first 30 days we will pay for shipping in both directions, when we determine that it is necessary to bring the machine back for repair. The shipping method used, will match the transit time of the shipping method you ordered. If you order your computer with expedited shipping, we'll cover expedited shipping to get it here and back for repair. We use UPS for all return shipments. After 30 days you are responsible for shipping costs to us, and if still under warranty, we will cover the cost of return shipping. If faster shipping service is desired, you may elect to pay for an upgrade to a faster method. This does not apply to orders picked up locally, or with orders shipped outside the U.S.

Replacement Parts

If a computer system component fails, or is found to be defective, and is reported while under warranty, we will repair or replace the defective part with new or reconditioned parts at our option. If an exact replacement is no longer available, or if a superior substitute is available, we may install a part that has similar or greater overall performance at our option. If you are capable of swapping out the part yourself, we can send a replacement part out to you as an advance RMA (cross-shipment). The replacement part we send will include a return shipping label you can use to return the defective part to us. This advance replacement must be secured by credit card. If the defective part is not returned within 15 days from the time the replacement part is shipped, your credit card will be charged for the value of the part. With all advance RMAs, SilentPC.com (Cool Tech PC, Inc.) is not responsible for any damages stemming from improper installation of the new part. It is your responsibility to know how to safely work with the hardware you are replacing, and if you do not have that knowledge or experience, you should not attempt to swap out a part on your own. Component purchases and special order parts are not eligible for advance RMA. Warranty service for all peripherals (monitors, speakers, external equipment) is provided by the manufacturer of the component.

Return for Repair

Computer systems are generally repaired within 10 business days after we receive delivery. If any replacement parts needed are not in stock, that may add to the total time needed to complete the repair. When return shipping costs are covered by warranty, we will cover shipping costs through one of the procedures below. Shipments sent to SilentPC.com (Cool Tech PC, Inc.) will require an RMA number issued to qualify for repair. Sending a computer system to SilentPC.com (Cool Tech PC, Inc.) may result in the package being refused or sent back at your expense. You are responsible for your data. Backup you system before it is returned. SilentPC.com (Cool Tech PC, Inc.) cannot be held liable for data loss.

All shipments to SilentPC.com (Cool Tech PC, Inc.) must be properly protected in original packaging materials, and must include an RMA number clearly written on the outside of the box. Systems sent in for repair must include all cables, disks, and adapters. SilentPC.com (Cool Tech PC, Inc.) is not responsible for damage caused by improper packing. Any time you ship a computer to us, you MUST pack the computer properly. Computers should be double boxed, with at least two inches of packing material between the boxes and be packed with anti-static bubble wrap inside. If you ship a computer back without original packaging materials, you may be charged for replacement packaging materials.

ALWAYS SAVE YOUR BOXES! Most of the shipping damage we see, happens when the customer does not use the original packaging. Replacement custom packing materials are available for purchase, if you have thrown yours away, but can be expensive to ship to you due to their size.

Return for Refund

If you are dissatisfied with any computer purchased from SilentPC.com (Cool Tech PC, Inc.) you can return it for a refund within 30 days of the original purchase date. Within 30 days of your order, you have the option to cancel your order or return your computer for refund. All cancelled and returned orders are subject to a 15% cancellation fee. If we have already shipped your order, all returned hardware must be undamaged and in as-new condition. The customer is responsible for freight charges when returning a computer for a refund.

The following are not eligible for return or refund.

Out of Warranty Computer Repair

General Warranty Coverage

30-Day Money Back Guarantee for Part Purchases

If you are dissatisfied with any quiet computer part purchased from SilentPC.com (Cool Tech PC, Inc.) you can return it for a full refund of the original purchase price (less any shipping) within 30 days of the original purchase date. Component purchases cannot be returned after this period. Warranty services for component purchases outside this term are provided by the manufacturer of the component. If your order included a discount, then this discount will be deducted from your refund amount, if your net order (after returning products) is less than the minimum order amount originally required for the discount. Products returned for a refund must be in perfect condition with all original packaging, accessories, and instructions. The customer is responsible for freight charges to return any product to us via an insured and trackable carrier (such as UPS or FedEx). Component purchases do not include technical support, labor warranty, or shipping warranty.

Special order items (parts not listed on our website, but are added by request to a quote), services, activated software, and peripherals (monitors, keyboards, mice, speakers, etc) are not eligible for return.

We strive to make our return process fast and easy. However, all returns MUST be preauthorized and be clearly marked with a return number (RMA#) that we will provide. You must contact us to make a warranty repair/replacement request. SilentPC.com (Cool Tech PC, Inc.) does not warranty or provide support for any software product or operating system. Returns received without an RMA number on the outside of the package will be returned to sender. RMA numbers are valid only for 15 days from the date of issue. To request a return, please email rma@SilentPC.com.

International Policies

Limitation of Liability

SilentPC.com (Cool Tech PC, Inc.) advises that all installations, or removals of (as well as any modifications, adjustments, or upgrades to), our products, be made only by a qualified technician. SilentPC.com (Cool Tech PC, Inc.) is not responsible for damages or costs that are the result of accidents, misuse, disaster, or abuse of your computer. SilentPC.com (Cool Tech PC, Inc.) does support end users making upgrades to their system but is not responsible for damages that are the result of these modifications. This includes but is not limited to overclocking, BIOS or firmware updates, or repairs made to your computer system. SilentPC.com (Cool Tech PC, Inc.) is not responsible for any losses or complications (including lost profits or income, lost time or labor, or lost data, personal injury, and claims against you for damages from a third party) that arise as a result of a computer failure or a delay in the production or repair of your system.

While SilentPC.com (Cool Tech PC, Inc.) will warranty a system to be free of defects in workmanship or materials we cannot be held liable that your computer system will work with your third party software or peripherals. Compatibility issues can arrise and it is your responcibility to work with your software or perhipheral vendor to resolve them. Our sales and support staff will however work diligently to help you choose a system that meets all your needs.

Should you have other questions or concerns about these warranty policies send an email directly to our sales staff.


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